Finished Work: Shifting the Focus from Tools to Outcomes

AI is transforming financial services by shifting the focus from tools to outcomes. Clients generally care about three things: results, timeliness, and cost-efficiency. Whether the solution involves a stick, a stone, or AI, they demand quality outcomes delivered quickly and affordably. This evolution goes beyond helping humans perform tasks—it delivers end-to-end solutions, what we call “finished work.” Read on to explore these insights in greater depth.